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AT&T customers report wireless service has been down for hours

The text AT&T logo on a light blue and tan background
Image: The Verge

AT&T seems to be experiencing some issues right now that are leaving customers seeing “SOS” instead of their usual bars of service.

Many customers are tweeting directly at AT&T’s Help account on X, reporting issues like being stuck in SOS or having no phone service.

According to The Mobile Report, AT&T has found internally that a failure at a switching center “has resulted in a cascade of problems, including service delays, the inability to provision new SIM cards, and, for many, a complete loss of network connectivity” that may primarily affect iPhones and other Apple devices. Users on Reddit have also reported service issues on some Android devices.

On Tuesday afternoon, there was also a spike in user reports on Downdetector. There…

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