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Samsung’s smart fridges mistakenly warned users its free TV service was ending

A fridge with a tablet screen in a kitchen.
A notification on my Samsung Family Hub smart fridge told me my favorite feature was going away. Apparently, it was wrong. | Photo by Jennifer Pattison Tuohy / The Verge

Yesterday morning, I woke up to a notice on my fridge alerting me that one of my favorite features was going away. No, it wasn’t about to stop making ice. Instead, my Samsung Family Hub smart fridge told me I would no longer be able to watch Samsung TV Plus on its built-in screen. And while that turned out not to be the case — the confusion highlights how precarious smart appliance features can be.

Here’s the message I was greeted with over my morning coffee:

Thank you for using Samsung TV Plus service. After the SW update scheduled for June 2024, Samsung TV Plus will only be available within Mexican territories. Please note that this is Samsung TV Plus’ policy, and use of the service may be restricted if you wish to use it outside of…

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