Apple will no longer provide customer support on X (formerly Twitter), as spotted earlier by MacRumors. When you try to send a direct message to the Apple Support account, it now instructs you to visit the general support page on Apple’s website.
The account will similarly respond with an automated reply for any message you send it. After asking the account about an issue with an iPhone 15, Apple support replied saying: “It sounds like you have an issue with your iPhone. We can help, but to provide the best support we’d like to continue this conversation in another support channel.” The message also included a link to Apple’s iPhone support page.