Eleven days ago, we sent these questions to Western Digital’s head of PR and published them publicly on The Verge:
- Why are these drives still on sale?
- Will you offer free data recovery services to affected customers? When?
- Are you proactively warning customers and retailers who have already purchased these drives that significant data loss is possible?
- If not, why not?
- What, exactly, is going wrong with these drives?
- How did this happen?
What’s the fuss? For months, the company has been laughably silent about how its pricey portable SanDisk Extreme SSDs might lose all your data. It happened to my colleague Vjeran Pavic twice. It happened to Ars Technica. It happened to PetaPixel.
Months after our inquiries, Western Digital…